Support
Something not working the way it should? Write to us — a reminder arriving late is treated as a bug. We answer every message, usually within a couple of days.
To help us answer faster, tell us your phone model, the app version (Settings → About) and what you expected to happen.
Frequent questions
My reminders are not arriving, or arrive late
This is almost always the operating system limiting the app in the background. Open Tomely: when the system is restricting it, the home screen shows a card titled “Your reminders may be delayed” with a button for each item that needs fixing — notifications, alarms and reminders (exact alarms) and background activity. Turn on everything the card lists. On Samsung, Motorola and Xiaomi devices there is one extra step, shown in the same card: turn off battery sleep / set the app to “No restrictions”. Then send yourself a test reminder in Settings → Notifications → Send test reminder. If it still fails, write to us with your phone model.
How do I cancel my subscription?
Subscriptions are billed by the store, so they are cancelled there — not in the app. On iPhone or iPad: Settings → your name → Subscriptions → Tomely → Cancel Subscription. On Android: open Google Play → your profile picture → Payments and subscriptions → Subscriptions → Tomely → Cancel subscription. You keep Premium until the end of the period you already paid for. The one-time purchase is not a subscription and has nothing to cancel.
How do I delete my account and my data?
In the app, open Settings → Delete account. Your account, your medications and your dose history are permanently deleted; this cannot be undone. If you cannot reach that screen, write to us and we will delete it for you.